Reviews - Overview

Reviews - Overview

We bring in reviews from 13 different sources including Google, Facebook, Yelp, TripAdvisor, OpenTable, and more.

Here is a quick overview on what you can do on each tab.

  • Basic charts and analytics on your reviews. You can change the timeframe for viewing your reviews and the source these reviews come in from.
  • Average Rating - This is your average rating for your venue for the allotted time from whatever sources you have chosen.
  • Total Reviews - How many reviews you have received from the selected sources and time.
  • Response Rate - The higher the better. You want to respond to all of your reviews.
  • Response Time - How long does it take for you to respond to each of your reviews.
  • In addition to the tabs listed above, there are also graphs below them which show the distribution in your rating scores and the sites used for your reviews.
Reviews Feed
  • A table of all of your reviews. Each row contains the following:
  • Review date
  • Source
  • Rating (5-star or positive/not positive)
  • Review body
  • Designated review status (unread, attention required, do not respond, responded)
  • Actions (view in another window, respond to review)
  • Connect Facebook and Google by clicking the "Add URL" button and entering your login information to grant Checkle access permissions; once connected, reviews from these sites come in immediately.
  • For the rest of your review profiles, drop in your profile link. For example, if your venue was Super Chix in Huntsville, AL you'd drop in this link. These reviews will take anywhere from 5 minutes to an hour for Checkle to pull them all in; they refresh daily.

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